Description

Providing introductory information to new customers

Ensuring that customers are satisfied with products or services

Following up with clients or customers to check that they’re still satisfied with any purchases

Letting customers or clients know about additional products or services

Determining the quickest, most effective ways to answer a client’s or customer’s questions Escalating queries and concerns

Troubleshooting common issues with a product or service

Working with a team of CSRs and other departments to find appropriate solutions

Interpersonal and customer service skills

Analytical and problem-solving skills

Multitasking and organizational skills

Ability to answer a high volume of calls and/or emails daily

Ability to share work among a customer service team

Attentiveness and patience

Time-management skills

Ability to find the positive in any situation

You're required to add the online interview manager Mr. Basil Lamar via Skype Messenger (basil804@outlook.com) for more briefing