Description

is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. -Promote the Concentrix values through both behavior and attitude, including being an advocate for team members. - Interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Qualifications include good communication, problem-solving. -Provide subject matter expertise in handling escalated customer calls as needed. -Communicate expectations to employees and provide timely updates.