Customer Support

Amazon Customer Service

  • No Reviews

  • 0 Order in queue

  • Delievry Time 1 Month
  • Response Time 3 Hours
  • English Level Bilingual

Description

Amazon Customer Service Management involves weekly client meetings, monthly rating and review reports, monthly orders and monthly returns report. It also includes the supervision of generally all customer interactions in Amazon Seller Central as well as managing internal returns and refunds. This services also comes with the setting up of a CS process outline strategy. 

  • Client weekly meetings: Reporting on the major concerns we are seeing from customers, supervision of relevant KPIs
  • Monitoring reviews, customer feedback, customer messages and create MCF orders tasks for Inventory when we need replacements done. 
  • Answering customer messages with a response time of 3 to 12 hours max.
  • Monthly reports:  Rating & Reviews, Orders & Returns

About The Seller
IPQ Team

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  • Location:

    Argentina

  • Member since:

    July 20, 2023

Frequently Asked Questions

We believe that partnership and communication are vital for our agreement success. Therefore, before you decide to hire us, we offer scheduling a free interview to meet the whole team. During this meeting, we will bring a few questions to get to know you, your business, goals and expectations.

We are a group of independent professionals that have found harmony and symbiosis working together. We have left the corporate world to create a new space that is more inclusive, egalitarian, honest and adaptable to what clients need. We believe in a communicative approach with no false promises.

We provide different kinds of deliverables, for example Excel data base and graphics, reports downloaded from diverse APIs and a summary of our conclusions in a doc file. We deliver customized reports, based on the clients needs.

The first analysis will be based on historical data, competitor research and a deep understanding of KPIs we will agree upon. The results will be reflected in weekly and monthly reporting and monitoring of the goals and objectives.

We are located in Buenos Aires, Argentina but we are fully remote. We can adapt to PST, EST, CST, and GMT.
Starting From
$500.00

Ref #: PS-51181

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